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April 2024
Staff Development Opportunities
[A person and person sitting at a table with megaphone heads Description automatically generated]Dignity: A Key to Constructive Conflict Management
Friday, April 5th 10-11:30am, Online
From the Office of Ombuds UT
What is Dignity and how does it relate to communication & conflict? We all have an inherent value (dignity) that drives our need to matter and belong. Attending to feelings and experiences of dignity is crucial to building relationships of trust and mutual understanding. Violations of dignity are often the root cause of anger, resentment, mistrust, and destructive conflict.
In this session, you will explore the importance of dignity in workplace relationships; discuss how to honor dignity & avoid violations; and strategize ways to uphold the dignity of yourself and others. This interactive workshop includes self-reflection, breakout discussion, and action planning activities.
Register via link on the workshop calendar HERE<https://workshop.utk.edu/calendar.php?id=22>
[cid:1e1672d5-935c-4e30-8120-b2b0bb42c5aa]Creating a Dignity-Conscious Work Environment
Wednesday, April 10th 2-3:30p, Online
From the Office of Ombuds UT
Based on Donna Hicks' Leading with Dignity: How to create a culture that brings out the best in people (2018), this session will briefly summarize key concepts of dignity* and ask you to share your recent efforts in developing your dignity-consciousness. We will then focus on six strategies for fostering the dignity-consciousness of others in campus settings. Topics include: fostering a growth mindset, modeling vulnerability, activating empathy, cultivating trust, & taking responsibility as a leader. This interactive workshop includes self-reflection, breakout discussion, and action planning activities.*Highly recommended pre-requisite: Completion of ombuds' Dignity: A Key to Conflict Management workshop, or having read either of Donna Hicks' books on dignity (at least chapters 1-3 of Leading with Dignity) Register via link on the workshop calendar HERE<https://workshop.utk.edu/calendar.php?id=22>
[A couple of women sitting in a room Description automatically generated] Enhancing Your Emotional Intelligence
Thursday, April 11 at 1-2:00 pm
Ascendium Education Group
Are you able to recognize your emotions? How well do control impulses and adapt to changes? These questions can gauge your level of emotional intelligence (EI), which is the ability to understand and manage your emotions and those around you. Join us to learn ways to enhance your EI skills and how they can be used to strengthen connections, manage conflict, and improve decision-making. Register Here<https://www.attigo.com/enhancing-your-emotional-intelligence-april11>
[A hand holding a megaphone Description automatically generated]Working Together in Psychological Safety: Discussions on Belonging
Wednesday, April 17th 2-3:30 pm Online
From the Office of Ombuds UT
Have you ever felt afraid to speak up or share your ideas for fear of repercussions or causing conflict? Do you feel uncomfortable expressing or being yourself in the workplace? Are you concerned about staff or peers who have expressed similar concerns? You are not alone!
In this virtual session, you will discuss the importance of psychological safety in open and honest workplace communication, take steps to self-assess your own psych safety needs, and learn strategies to engage in respectful dialogue with peers about increasing psych safety in the workplace. Topics include: workplace culture, belonging, interpersonal risk-taking, compassionate dialogue, and the effects of increased psychological safety on workplace effectiveness and innovation. This interactive workshop includes self-reflection, breakout discussion, and action planning activities. Register via link on the workshop calendar HERE<https://workshop.utk.edu/calendar.php?id=22>
[cid:41bae890-b09c-4be1-9542-fcd1759d7261]Receiving Feedback Well: Crafting Constructive Responses
Wednesday, April 24th 2-3:30 pm Online
From the Office of Ombuds UT
Do you find receiving workplace feedback a challenging experience?
Are you comfortable requesting and holding feedback dialogues?
What strategies do you use to advocate for your career goals and needs?
If receiving feedback is unpleasant, frustrating, or simply missing in your workplace experiences, you are not alone!
Join us for a 90-minute virtual session where we will discuss the receiver’s role in fostering constructive feedback experiences. Register vis link on the workshop calendar HERE<https://workshop.utk.edu/calendar.php?id=22>
[A person and person standing on a cliff Description automatically generated]Understanding your Individual Conflict Dynamics Profile
May 8th 2-3:30 pm Online (Seats are Limited!)
From the Office of Ombuds UT
Have you felt uncomfortable in conflict? Feel like you want to lash out or avoid the situation altogether? Most people would say yes, and that is absolutely normal. Did you know that not all conflicts lead to destructive outcomes? Instead, many conflicts—when managed well—can lead you and others to growth, innovation, and improvement. Starting two weeks before the workshop, registrants will receive an email invitation to take the Conflict Dynamics Profile (CDP) survey <https://www.conflictdynamics.org/about-the-cdp/>for free<https://www.conflictdynamics.org/about-the-cdp/> <https://www.conflictdynamics.org/about-the-cdp/>. Complete this 20-25 minute online survey no later than the Sunday BEFORE the workshop. (You will receive your digital survey profile report & a Zoom link the morning of the session). Register Here<https://workshop.utk.edu/workshopinfo.php?workshop=1108>
Registration closes soon!
[cid:51d2ef36-3cca-4510-90b1-e676bea291b5]Administrative Professionals Academy: UT Institute for Public Service’s Naifeh Center for Effective Leadership
The Administrative Professionals Academy (APA)<https://www.leadership.tennessee.edu/administrative-professionals-academy-apa/> is offering an on-line leadership development program created especially for administrative staff. APA helps administrative professionals grow personally and professionally. Participants increase their skill levels by completing individual projects and group activities as well as instruction. Students reap great benefits by networking with other professionals from government, university, and business settings. All courses and projects are designed to assist participants in identifying and cultivating their own leadership style. This is achieved within the context of the Naifeh Center’s core values of integrity, relationships, innovation, service, and excellence.
The Administrative Professionals Academy consists of six full-day sessions across a 12-month period. Participants also complete project-based learning outside of the classroom. The program culminates with a graduation ceremony where participants receive a certificate of completion. The total cost per participant in 2024-2025 is $2,200. This cost is inclusive of all program materials, individual leadership assessment tools, online training modules, and activities. Classes start April 11th and go through April of 2025. Learn more about the program and how to enroll here.<https://www.leadership.tennessee.edu/wp-content/uploads/2022/12/APA-2022-Brochure.pdf>
Highlighted articles and resources:
Not Getting a Reply? Don’t Chase – Make 3 Attempts<https://candidculture.com/2024/02/25/strengthening-business-relationships-make-three-attempts-2/> Candid Culture Blog
Managing Interruptions at Work<https://candidculture.com/2024/03/10/managing-interruptions-at-work-2/> Candid Culture Blog
How to Stand Up for Yourself<https://cruciallearning.com/blog/how-to-stand-up-for-yourself/> Crucial Skills Blog
Scary Conversations: 3 Skills to Stop Running in Fear from Conflict:<https://go.cruciallearning.com/webinar-scary-conversations-registration-20231024.html> Archived Webinar Crucial Learning
NEW!! K@TE Courses
Receiving and Seeking Feedback<https://tennessee.csod.com/samldefault.aspx?returnurl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dlodetails%2526lo%253db73537ab-5809-4a6a-b709-b54ede64e2d1>
Others self-paced HR 0128 courses available on K@TE:
• Time Management Essentials<https://tennessee.csod.com/samldefault.aspx?returnurl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dlodetails%2526lo%253d369e35e3-99f5-48eb-8060-a105400e5c52>
• Dealing with Stress, Pressure and Burnout <https://tennessee.csod.com/samldefault.aspx?returnurl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dlodetails%2526lo%253de6084f74-0bf9-4940-9363-007a1c849e34>
• Workplace Communication Basics<https://tennessee.csod.com/samldefault.aspx?returnurl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dlodetails%2526lo%253d0189b080-bb74-4dc0-a8c1-0bfbf7a9b7a5>
• A Guide to Workplace Integrity<https://tennessee.csod.com/samldefault.aspx?returnurl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dlodetails%2526lo%253d7b171844-375b-41e1-9a39-5a1442c242bb>
• A Guide to Workplace Professionalism<https://tennessee.csod.com/samldefault.aspx?returnurl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dlodetails%2526lo%253d662f69fb-9956-4eb0-81a2-ca6dc7d8f290>
• Workplace Distractions: How to Avoid Common Time-Wasting Traps<https://tennessee.csod.com/samldefault.aspx?returnurl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dlodetails%2526lo%253db572a31c-fb0d-4cfe-9624-11809ab4e264>
• Developing a Growth Mindset<https://tennessee.csod.com/samldefault.aspx?returnurl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dlodetails%2526lo%253d1dfc7599-6b68-4aff-b5ef-39f0e3eb656d>
• Problem-Solving Fundamentals<https://tennessee.csod.com/samldefault.aspx?returnurl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dlodetails%2526lo%253da9608e20-4fbf-4a3d-b115-09f626c4220d>
• Advanced Problem-Solving<https://tennessee.csod.com/samldefault.aspx?returnurl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dlodetails%2526lo%253dbb55f9a1-ff47-4ba0-8db0-17be8a8bfa45>
• Scheduling 101<https://tennessee.csod.com/samldefault.aspx?returnurl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dlodetails%2526lo%253d851d7613-0ef9-490e-80a6-28d8cb9a05b3>
• Do You Have These Four Essential Customer Service Skills?<https://tennessee.csod.com/samldefault.aspx?returnurl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dlodetails%2526lo%253dc5aa31e7-4a24-495d-9f41-8a3baebbdea1>
• A Guide to Empathy at Work<https://tennessee.csod.com/samldefault.aspx?returnurl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dlodetails%2526lo%253dabca647c-7529-41c3-9d02-8c667c061b0a>
• Resolving Conflict with Coworkers<https://tennessee.csod.com/samldefault.aspx?returnurl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dlodetails%2526lo%253d169ac81c-512f-4a12-8cf9-14b93a1b9411>
• Leading with Emotional Intelligence<https://tennessee.csod.com/samldefault.aspx?returnurl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dlodetails%2526lo%253db8ee0978-aae1-4237-a3d1-ad8f1a6a607f>
• How to Build Better Relationships with Your Manager and Coworkers<https://tennessee.csod.com/samldefault.aspx?returnurl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dlodetails%2526lo%253dfa95d22d-01d5-474d-aba0-27b4040d4dbb>
Looking to learn more or build essential or specific skills for free?
Try searching for a free course from Coursera. Over 4000 course topics from places like Harvard, Yale, Penn State and Michigan. Learn on your time and with no cost.
Browse the catalog here.<https://www.coursera.org/courses?query=free>
Register for TIAA’s live webinars!
Each month, TIAA hosts several live webinars. You can also view recordings of past webinars.
Find the topics <https://shared.tiaa.org/public/publictools/campaign/login/webinar?resume=/idp/t2DPj/resumeSAML20/idp/SSO.ping> and<https://shared.tiaa.org/public/publictools/campaign/login/webinar?resume=/idp/t2DPj/resumeSAML20/idp/SSO.ping> register here.<https://shared.tiaa.org/public/publictools/campaign/login/webinar?resume=/idp/t2DPj/resumeSAML20/idp/SSO.ping>
You can also visit the UTC Training Calendar by clicking here<https://blog.utc.edu/hr/events/month/> or visiting the HR Professional Development webpage.
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