oh they are very interested in supporting their customers, but they are
probably still using those old HP 150's that were there when i worked
there 12 years ago, and I'm sure all the accounts are still in physical
file cabinets with none of it in electronic form.  it's just a culture
thing, but you are right, email support is really necessary.

On Tuesday, February 12, 2002, at 01:16 PM, Greg Chaplin wrote:

> Phone/fax is fine if you're in the USA, but not so good for overseas
> customers. It's a pity that Vesoft hasn't realised that the world has
> moved
> on into 2002 and that email & the web are widely used forms of support
> within the industry.
>
> Maybe they were never really interested in supporting
> their customers? Or are they technophobes? I don't know what's stopping
> them, but I find it very frustrating here in Australia.
>
> Greg Chaplin.
>
>
>>>> Paul Taffel <[log in to unmask]> 13/02/02 5:52:03 >>>
> Using email to communicate with VESOFT is, unfortunately, not a reliable
> mechanism.  They do not recommend that users use email to report
> problems, and they do not check email on a regular basis.
>
> Even if you think you know what their email address is, if you want to
> get
> an answer, call or fax them.
>
> Paul Taffel
>
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