Phone/fax is fine if you're in the USA, but not so good for overseas
customers. It's a pity that Vesoft hasn't realised that the world has moved
on into 2002 and that email & the web are widely used forms of support
within the industry. 

Maybe they were never really interested in supporting
their customers? Or are they technophobes? I don't know what's stopping
them, but I find it very frustrating here in Australia.

Greg Chaplin.


>>> Paul Taffel <[log in to unmask]> 13/02/02 5:52:03 >>>
Using email to communicate with VESOFT is, unfortunately, not a reliable
mechanism.  They do not recommend that users use email to report
problems, and they do not check email on a regular basis.

Even if you think you know what their email address is, if you want to get
an answer, call or fax them.

Paul Taffel

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