Hello Paul,

Typically it is the port that hangs, not the modem.  CONSOLAN (in SYSDIAG)
will sometimes be successful when attempting to reset the port.  A quick
workaround is to use ctrl-b to enable remote console (ctrl-B  CM> ER)-- if
the modem's TR light goes on again, then it is likely the other half of the
MFIO (the session port) is hung, and either CONSOLAN or a shudown (and
power-off) of the 3000 is required to reset it.

The remote access port is not as robust as a DTC modem port-- if possible,
use a DTC port because it is a much more reliable connection.

Hope that helps.

Eric Sorensen
RCE, MPE
HP Response Center


On Wed, 26 Sep 2001 12:28:36 +0100, Paul Thompson
<[log in to unmask]> wrote:

>Hello all
>
>We have a 939 KS and it looks like the internal modem is hung - whenever
>anyone calls the number just rings. However we are not in a position to do
a
>restart.
>
>Anyone got a way of resetting the modem without doing a restart?
>
>TIA
>
>Paul Thompson
>Spark Response
>www.sparkresponse.com <http://www.sparkresponse.com>
>
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