Hello Paul, Typically it is the port that hangs, not the modem. CONSOLAN (in SYSDIAG) will sometimes be successful when attempting to reset the port. A quick workaround is to use ctrl-b to enable remote console (ctrl-B CM> ER)-- if the modem's TR light goes on again, then it is likely the other half of the MFIO (the session port) is hung, and either CONSOLAN or a shudown (and power-off) of the 3000 is required to reset it. The remote access port is not as robust as a DTC modem port-- if possible, use a DTC port because it is a much more reliable connection. Hope that helps. Eric Sorensen RCE, MPE HP Response Center On Wed, 26 Sep 2001 12:28:36 +0100, Paul Thompson <[log in to unmask]> wrote: >Hello all > >We have a 939 KS and it looks like the internal modem is hung - whenever >anyone calls the number just rings. However we are not in a position to do a >restart. > >Anyone got a way of resetting the modem without doing a restart? > >TIA > >Paul Thompson >Spark Response >www.sparkresponse.com <http://www.sparkresponse.com> > >* To join/leave the list, search archives, change list settings, * >* etc., please visit http://raven.utc.edu/archives/hp3000-l.html * * To join/leave the list, search archives, change list settings, * * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *