"John R. Wolff" <[log in to unmask]> points out:

> The above remarks sum up nicely exactly what I was thinking when Duane and
> I were having our earlier dialogue.  It has always fascinated (astounded)
> me to watch vendors (that presumably want success in the marketplace)
erect
> artificial barriers between themselves and present/future customer.

Barry Schuler, AOL Prez, said:

"The thing about consumers is they have an insatiable demand for
convenience."

All vendors need to ask themselves, "How convenient is it to do business
with me?" because if Company B is more convenient to do business with than
Company A, then guess where my business is going...

Jim Phillips                           Information Systems Manager
Email: [log in to unmask]     Therm-O-Link, Inc.
Phone: 330-527-2124                         P. O. Box 285
Fax:   330-527-2123                           10513 Freedom Street
Web:   http://www.tolwire.com          Garrettsville, OH  44231

I WANT MY MPE!

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