If you have that kind of problems with a vendor then I would suggest that you get a new vendor. I have never had a problem with getting a hold of someone in technical support in the middle of the night. Gary Paveza, Jr. Technical Support Specialist All opinions are my own and not those of my employer -----Original Message----- From: Thomas Madigan [SMTP:[log in to unmask]] Sent: Tuesday, December 21, 1999 7:43 AM To: [log in to unmask] Subject: Re: Disaster Recovery And what happens if the real disaster happens at, say 3:00 AM? Most "tech support hotlines" have already shut down for the night. The best you're going to get is some answering service who will tell you in a very tired, bored voice: "We'll try to page someone in tech support and they'll call you back." Sure they will...but don't hold your breath! In the meantime, you're dead in the water coping with dozens if not hundreds of other contingencies while trying to bring up your replacement system as quickly as possible. Tom Madigan SE Pennsylvania At 04:40 PM 12/20/99 -0500, Paveza, Gary wrote: >Most 3rd party companies will provide a disaster recovery mode for their >software. This might be a demo mode of their software, or in at least one >vendor's case, a true diaster mode, which allows it to run a specific number >of days. Other vendors just require a quick phone call to validate their >product. We've been testing for over 5 years, and this has never been a >problem. > > >Gary Paveza, Jr. >Technical Support Specialist >All opinions are my own and not those of my employer > > > -----Original Message----- > From: Chuck Ryan [SMTP:[log in to unmask]] > Sent: Monday, December 20, 1999 4:13 PM > To: [log in to unmask] > Subject: Disaster Recovery > > We are currently looking at a contract with a recovery service >company to > provide hardware and workspace in the event we lose it all ( no this >is not > Y2K paranoia... just a general disaster recovery plan ). > > They will provide a 3000 that matches our current configuration. >But, when I > asked them about the HPSUSAN and HPCPUNAME on the new machine being >matched > to our current system so our 3rd party software would continue to >run, their > reponse was that most 3rd party software has a trial period built in >that we > could use to run on their system. > > This seems a bit iffy to me. > > Have any of you dealt with this? If so, how? >