A little Monday humor. > >Subject: Computer challenged > > > >In case you think you are technologically challenged, look at this > >excerpt from a Wall Street Journal article... > > > >1. Compaq is considering changing the instruction "Press Any Key" to > >"Press Return Key" because of the flood of calls asking where the > "Any" key > >is. > > > >2. AST technical support had a caller complaining that her mouse was > hard > >to control with the dust cover on. The cover turned out to be the > plastic > >bag the mouse was packed in. > > > >3. Another AST customer was asked to send a copy of her defective > >diskettes. A few days later a letter arrived from the customer along > with > >photocopies of the floppies. > > > >4. A Dell customer called to say he couldn't get his computer to FAX > >anything. After 40 minutes of troubleshooting, the technician > discovered > >the man was trying to FAX a piece of paper by holding it in front of > the > >monitor's screen and pressing the "Send" key. > > > >5. A confused caller to IBM was having troubles printing documents. > He > told > >the technician that the computer had said it "couldn't find the > printer." > >The user had also turned the computer screen to face the printer but > that > >his computer still couldn't see the printer. > > > >6. An exasperated caller to Dell Computer Tech Support couldn't get > her new > >Dell Computer to turn on. After ensuring the computer was plugged in > she > >responded, "I pushed and pushed on this foot pedal and nothing > happens. The > >foot pedal turned out to be the computer's mouse. > > > >7. True story from a Novell NetWire System Operator. > > > > Caller: "Hello is this tech support?" > > > > Tech: "Yes it is. How may I help you?" > > > > Caller: "The cup holder on my PC is broken and I am within my > warranty > >period. How do I go about getting it fixed?" > > > > Tech: "I'm sorry, but did you say cup holder?" > > > > Caller: "Yes, it's attached to the front of my computer. > > > > Tech: "Please excuse me if I seem a bit stumped, It's because I > am. > >Did you receive this as part of a promotional, or at a trade show? > How > >did you get this cup holder? Does it have any trade mark on it?" > > > > Caller: "It came with my computer, I don't know anything about a > >promotional. It just has '4X' on it." (At this point the Tech Rep had > to > >mute the caller, because he was laughing too hard). The caller had > been > >using the load drawer of the CD-ROM drive as a cup holder. > > > >8. Another IBM customer had troubles installing software and rang for > >support. "I put in the first disk and that was OK. It said to put in > the > >second disk, and had some problems with the disk. When it said > >put in the third disk-I couldn't even fit it in..." The user hadn't > >realized that "Insert Disk 2" meant remove Disk 1 first