I just put a machine back on support with HP. The original quote listed paper manuals and I had to convince them that they had been producing CD-ROM manuals. They double checked and I got a new quote with CD-ROM. The quoting system evidently no longer lists a CD-ROM manual option. In the discussions we speculated that the change of format from 'LaserROM' to HTML (or whatever they are now going to use) has obsoleted the LaserROM option. The new option has not yet been entered. In any case, I am expecting to receive a CD. Otherwise, what did I just pay for? The idea that the web is available to everyone is ok, until you hop on a plane or ride in a car and try to work at the same time. I can get alot of work done offline and that sometimes means referencing a manual. The web based manual set is not online yet either. Alan Wyman Senior System Integration Analyst ReSound Corporation Eagan, MN [log in to unmask]