Larry - For the network in the 172.x.x.x range, the *default* subnet mask is 255.255.0.0, not 255.0.0.0. HTH /alan --------------------------------- Larry asked.... > we have a problem here. when we connect to the network remotely we have > 2 options, RAS and CompuServe. > the RAS connection since it is on the other side of the router I can > connect to all of the servers, NT, HP 3000 and Unix. > with the CompuServe connection I have the connections to the NT servers > and the Unix server but the hp does not connect. > I have checked the pings and tracert and have the following > first with CompuServe connection > C:\WINDOWS>tracert valtek > > Tracing route to valtek.flowserve.com [172.18.10.3] > over a maximum of 30 hops: > > 1 304 ms 276 ms 285 ms 172.21.13.1 > 2 282 ms 278 ms 283 ms 172.21.12.1 > 3 335 ms 317 ms 317 ms 172.29.15.34 > 4 547 ms 377 ms 336 ms valtek.flowserve.com [172.18.10.3] > > Trace complete. > > C:\WINDOWS>tracert rpt > > Tracing route to rpt.flowserve.com [172.18.10.6] > over a maximum of 30 hops: > > 1 298 ms 268 ms 286 ms 172.21.13.1 > 2 288 ms 274 ms 278 ms 172.21.12.1 > 3 329 ms 327 ms 324 ms 172.29.15.34 > 4 * * * Request timed out. > 5 > and then the RAS connection > C:\WINDOWS>tracert rpt > > Tracing route to rpt.flowserve.com [172.18.10.6] > over a maximum of 30 hops: > > 1 210 ms 182 ms 174 ms spvras1.flowserve.com [172.18.10.200] > 2 236 ms 194 ms 196 ms rpt.flowserve.com [172.18.10.6] > > Trace complete. > > C:\WINDOWS>tracert rpt > > Tracing route to rpt.flowserve.com [172.18.10.6] > over a maximum of 30 hops: > > 1 189 ms 178 ms 187 ms spvras1.flowserve.com [172.18.10.200] > 2 197 ms 198 ms 196 ms rpt.flowserve.com [172.18.10.6] > > Trace complete. > > C:\WINDOWS> > > it would seem to me that the mask in the gateway configuration in > ns/3000 is wrong. yet just today I changed the mask from blank to > 255.000.000.000 and the hops to 200. after netcontrol > net=lan1;update=internet the ping and tracert still do not work. > > what am I missing? any help would be appreciated. >