You might want to try to program your modem with the following AT commands: S0=1---------AUTO ANSWER AFTER 1 RING &C0----------FORCE CARRIER DETECT &D0----------IGNORE DTR &S0----------FORCE DATA SET READY E0------------NO ECHO Q1------------SUPPRESS RESULTS &Q5----------COMMUNICATE IN ERROR CONTROL MODE &K0-----------DISABLE FLOW CONTROL I have been using these settings on my 987 for some time now and they work pretty nicely. You don't say if you are using Open View DTC manager or not, but if you are here are the settings that I use on the modem port: Line Speed 19,200 Parity/Data Length N/8 #stop bits one Attached Device----US Modem Modem Behavior-----std DCE Data Transmission-----ASCII Check off the following Auto Speed Parity Sensing Allow Logon Enable Port Hardware Handshake Enable Flow Control Good Luck Jack Calandra AIG New York