Suppose you were in the following hypothetical situation. Under contract support costs you $1200/mth with a 4 hour response time. If you went without support, according to HP RC it would be $420 210/hr (2 hour min) $240 (travel) $350 (for response within 24hours) total $1010 I've already outlined one major nightmare & five calls later which lasted a week including the benefits of the predicative in action. I thought we've gotten our money's worth. The thought is, since we will be without a HP3000 within a year(so they think) and we haven't made a call within the last six months why should we pay 1200/mth when we could do a pay as you go for $1010? I've never had to go without a support contract, what am I missing to win this battle????? How I've gotten into this hypothetical battle, I'll never know? Michael A. Dobies