In article , Jerry says... > >At 10:46 AM 6/10/97 EST, you wrote: >>Sigh! We had one of those head-shaking incidents with the Response Center >>today. >> >>In less than a month, we are upgrading our 967 to an 987. We were told >that we >>could obtain the HPSUSAN number for the new system after the ship date and >>order were confirmed. They were, so we called. >/snip > >I seem to recall that under some circumstances it is possible to retain your >HPSUSAN number during the upgrade. This makes it easier in terms of >contracts/etc. There indeed is a way to do this as how else would HP >retain the HPSUSAN when the CPU board fails and is replaced under >maintenance.... > >Might want to follow-up with your hardware engineer folks.... The portable pc the se carries has a program to compute the magic code for changing the HPSUSAN to any value. Be sure to record the HPSUSAN before the 967 is shut down. Check afterwards. I did the same upgrade and one digit of the HPSUSAN was wrong.