Anyone, Just talked to the Response Center about modem connections to DTCs. They say hardware handshaking in not supported on older models of DTCs, such as the original DTC48s(ours have all been upgraded). So could this cause my problems, which are basically an user just turning off his machine instead of signing off and having the next user get a connect and no prompt what so ever? We reset both port and modem and clear things up. If so anyway to fix it without having to purchase new equipment? Thanks. John Fusek V.I.T. [log in to unmask]