Christopher Hart <[log in to unmask]> wrote: >I find it both refreshing, and a commitment on the part of HP to play an >active role in this support line. <snip> Christopher, thanks for the kind words. We at CSY are commited to remaining as close to our customers as possible -- we are here for you! But I must admit that responding to some of the challenges here can be a little intimidating, and your encouragement goes a long way in helping us feel comfortable interacting with the group. Jon Cohen HP -- Commercial Systems Division