Steve Dirickson b894 WestWin <[log in to unmask]> wrote: ><<We sold a 917LX to a customer of ours in Texas. He would now like it >to be upgraded to a 927LX. From what I understood, all this meant is >that HP would go to his site, work some magic on the CPU (probably >prgramming some ROM with a special HP code) and the license is upgraded >from an 8-user 917LX to a 20-user 927LX. The CE thought that was easy >enough, but the sales guy that I have to send the P.O. to says that this >is not the case. He says that I have to swap the entire chassis in order >to upgrade this thing. According to my configuration guides and past >experience, these were the exact same boxes with the only difference >being that one had a 917LX badge and the other had a 927LX badge. Is >there something that I'm missing here? Who is correct?>> You are correct. No box-swap is needed. I have bought several upgrades. You get a tape and it requires a CE to fiddle the bits with it's mysterious password. However, I have also found that very few CE's know how to do this. Mel Rees [log in to unmask]