Dana Collins wrote: [snipped] >Armed with my new-found confidence resulting from many generous emails, >I called our friend the Sales Engineer and proceeded to read him the ^^^^^^^^^^^^^^ *snicker* >Riot Act. [snipped] In summation, it appears that your misery stemmed from dealing with an oxymoron. Sales *engineer*, indeed. It is incidents like this that have brought much dishonor upon the title of "engineer." Now, they're a dime a dozen, and worth just about that much. I except the likes of Wirt Atmar from this blanket indictment. If we only had more of them... --Jim