<snip> >>I'm a long time HP customer (since 1976 on the old Series II) and none >>of this monkey business is like the old HP I've enjoyed over the years. >>I've always been pleased with the HP's exceptional customer service, but >>this kind of stuff reminds me of the treatment we used to get from IBM >>(we had one lone IBM System I that ran our old keypunch system--we RJE'd >>to our HP). I feel like I've been cast adrift..... >> >>[off soapbox] >> >>Thanks for listening. >> >>Cindee > >Gosh, this sounds like the sales rep we got assigned to in Pittsburgh (our >site is in Illinois). We just got an upgrade and the order is all screwed >up. Now Hp is saying they are sorry the order was so screwed up, but it >will cost an additional $30,000 to bring the machine up to what it replaced >(missing software, wrong [too small] user licences). When we had a sales >rep that came out to our site and new what we had, we never had this much >trouble. I mean HP really screwed up our order this time, and it all could >have been avoided if the sales person knew our site, or if I worked for HP >and could have done the ordering. We are really disappointed, and tired of >hearing "We're sorry, but it's going to cost $$$". > >Mike > Does anyone know what happened to the sales reps that IBM laid off? Hmmm... ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > John Schmid < My opinions > voice: 612-733-9906 < > Lead DBA < do not not > fax: 612-736-7757 < > 3M Company < necessarily > email: [log in to unmask] < > 3M Center 224-3S-25 < represent > < > St. Paul, MN 55144 < those of 3M > < ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~