> > Regarding the current situation and looking for suggestions, one way to > reduce the load on the sales reps left would be as follows: > > 1. Have an on-line intelligent configurator. > > 2. Allow the customer to order directly (on-line) and from the > configurator. > > 3. Automatically make adjustments to support contracts. > > 4. Make sure customer gets CORRECT follow-up paper work. > > 5. Monitor on-line configuration and ordering (much less labor > intensive than current verbal way of doing it).. > > You asked for positive cost cutting suggestions that would increase > customer satisfaction. Well? > > NMD [log in to unmask] > IF the HP sales rep had this type of on-line support, he/she would probably have time to see all of us regularly! -- -- - - - Speaking for myself and not necessarily anybody else - - - - - - Richard Gambrell | Internet: [log in to unmask] Mgr. Tech. Services | POT: 504-483-7454 FAX: 504-482-1561 Xavier University of LA | Smail: 7325 Palmetto, New Orleans, LA 70125