Hi, Just bought a new external USR Sportster 14,400 Data/FAX modem and have been having numerous problems. 1 - First one said it was a Sportster 9600 and did not even work. 2 - The replacement (from the store) says the right things but it would not send a 'break' signal. 3 - The latest replacement also says the right things but it also will not send a 'break'. Both of the latest units say they have 24 MHz clocks, EPROM date of 5/18/95 and revision 1.5. Two items if you please: 1 - How does one get service from USR?? I have tried E-Mails, phone and FAX. The E-Mail triggered an automatic FAX on denamd list of stuff. I then resent the msg to tech support, but no response. Phone just runs me thru a menu and then eventually drops me back to a dial tone. FAX earned nothing. 2 - Has anyone else heard of the 'break' problem? We have older same type modems which work just fine, even the one being used as a dial-in modem. Anyone know of something else that I may be doing wrong? or is this modem also broken? I am running WRQ DOS Reflection R1 release 5.0 Thanks, Phil. ###################################################################### # Phil Wehrman ADAC HealthCare Information Systems # # [log in to unmask] 540 Alder Drive # # Pgmr Analyst/System Manager Milpitas, CA 95035 # # Ph # (408) 321-9100 x3025 FAX # (408) 577-1707 # ######################################################################