In article <[log in to unmask]>, Alida Jatich <[log in to unmask]> writes: > Our staff uses Reflection 1 to dial in from offsite, so the dial >back system will need to be compatible with Reflection 1 Our site uses dial-back modems also. It work very well with Reflection. The script recorder will be able to create the commands required to automate the process of getting to the DTC. I have had a little problem getting beyond the DTC with the script recorder. I seems to hang going from the dial-back modem to the DTC. So, I stop the script at that point and hit the CR Phone numbers are fixed for our staff. The HP Support modem is NOT a dial back. So it must be powered off until they need to use it. (A little inconvenient)