Donna Thanks for sharing your concerns which gives me the opportunity to update the campus on the 425 number change. The purpose of the change was to eliminate the confusion of UTC numbers starting with 755, 757, 785, and 321 and to allow the University to get additional numbers for the UTC Place housing that would show a single prefix number for all UTC. UTC Telecommunications has been proactive in trying to limit the impact of the 425 number change. To summarized some of the actions: The permissive dialing of the 425 numbers started in April of 2002 and went through September 2002. Multiple Email and newspaper articles were used to notify the campus and community of the changes. The 2002-2003 Campus directory published in the fall of 2002 also has the 425 numbers. The student handbook and directory were updated as well. In addition, Telecommunications contacted cellular companies and major hospitals and government organizations requesting them to add the 425 numbers to their internal telephone systems to allow them to call UTC. UTC Telecommunications has been in discussions numerous times with BellSouth to limit the impact of the change. Some of the actions that BellSouth has taken, as a result of the UTC requests, include the following: 1. BellSouth has changed all UTC numbers in their on-line data base to show the 425 numbers for BellSouth directory assistance. This data base is available to all telephone directory operators (non-BellSouth companies) but some of these organizations do not up date their internal databases in a timely manner. 2. The July 2002 Chattanooga BellSouth phone book has all UTC numbers listed as 425. This is the directory with the picture of Fletcher Hall on the cover. 3. Recordings are on most of the main advertised campus numbers stating that the number has been changed and the new number is 425-XXXX. Examples include: Main campus line, Admissions, Records, Disbursement, Student Health, University Center, Library, Bookstore, Food Services, Arena, Chancellor, Provost, University Relations, Vice Chancellor Business and Operations, Business Services, Business and Financial Affairs and several other numbers that are used by the public to contact the University. Because the University has about 3000 phone numbers, BellSouth was not able to put a recording on all numbers and could only use the recorder for main numbers. Telecommunications has a meeting scheduled with BellSouth next week so if anyone is having a problem with a specific number please send a direct email to me. With the 425 numbers in place for over nine months, I expect we are on the down slope of the learning curve. I would like to encourage everyone to continue to publicize the new 425 number in all correspondence, email addresses, web sites, and printed material so that anyone needing to contact the University will know that 425 is the number to call. The campus main line is 423 425-4111. Thank you again for your concerns and patience as all our external users continue to learn that all UTC numbers now start with 425. Monty Monty Wilson University of Tennessee at Chattanooga Assistant Vice Chancellor Information Technology 615 McCallie Ave 4054 Chattanooga TN 37403 423 425-4039 FAX 423 425-2200 [log in to unmask] -----Original Message----- From: Donna Adams [mailto:[log in to unmask]] Sent: Monday, January 13, 2003 12:00 PM To: [log in to unmask] Subject: [UTCSTAFF] PHONE CHANGES FOR OPERATOR Someone needs to be in touch with the phone companies about the changes of our phone numbers. The operators do not have the 425 numbers for the campus and are still telling customers that our number at UTC is still 755. Also, when someone tries to call the old number, there is a recording that says "this number has been disconnected or no longer in service" - it does no good to call the operator about this because they do not seem to know our new number. Thanks