Chuck Ryan <[log in to unmask]> wrote: >I chose to go with 3rd party support because 90% of my dealings with HP over >the last 3 years has left me either frustrated or angry. I can only describe >the support organization as being in a state of collapse due to, from what I >can see, amazingly incompetent management. Only for the past 3 years? I was one of the first engineers hired for the Atlanta Response Center in 1984, and made it to the beginning of 1998 before bailing -- due to a combination of complete incompetence on the part of local management along with Lew Platt's first steps towards the total evisceration of the HP Way. As a f'rinstance, one of the RC's high-level managers was working on his MBA and so used the entire North American RC organization as his "lab-rat guinea pigs" for each of his thesis projects. Several major reorganizations (over the course of 3-4 years, and all of them "on HP's nickel", of course) later, the manager in question was encouraged to move to another position after all those re-orgs (and re-reorgs, and re-re-reorgs, etc.) resulted in no appreciable increase in customer satisfaction ratings nor any type of measurable decline in costs. In short, HP spent a buttload of money to allow one of its mid-level managers to use an entire organization as his personal plaything. -- Mike Reaser, Atlanta, GA, USA B1vf+w+d+(cv)g+kvs++l+ ICQ 36141307 If it's there, remove the YOUKNOW to, well, you know Always remember to pillage *before* you burn! * To join/leave the list, search archives, change list settings, * * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *