Hello - One of my clients in Bloomington, Ill requested that I help them fill this long term contract job. The duration of the contract is 2 years, here is the description: Summary: Provides in-depth technical support on the Geneva Message Queuing (GMQ) sofware product for a HP3000/MPE environment. Specific skills must nclude: * Experience in GMQ Support * In-depth experience at supporting MPE/iX and using the POSIX shell * Experience using UNIX shell programming * Experience using the NT Operating System and using NT troubleshooting tools * Experience with Message Queuing software such as MSMQ, MQSeries, GMQ * Participates in the development of action plans required to identify and resolve system problems for customer's escalated sites. * Acts as a technical liaison between field, response centers and divisions for escalated sites. Essential Duties and Responsibilities: * Investigates, verifies, and reports problems and assists customers in achieving fixes or workarounds where possible. * Identifies problematic or ineffective procedures, methods, and processes in the diagnosis of problems. Recommend changes to the appropriate entities. * Provides technical backup to Field support personnel for assigned products both by phone and on-site when necessary. * Provides expertise on system and data recovery procedures in support of field districts. * Provides on-site investigations, assists in system-level problem analysis, manages coordination of technical resources, and acts assertively as a technical liaison between field and divisions for Escalations Management Team. * Identifies difficult or potential product problems and recommends solutions to manufacturing divisions. Minimum Qualifications/Experience: * Job requires use of analytical ability to investigate and resolve product problems and recommend solutions or workaround. * Must possess high technical knowledge on assigned products, good communications and interpersonal skills, and have demonstrated good judgment in problem resolution. * Requires a Bachelor's degree in EE, CS, EET or equivalent education and related progressive experience, with a minimum of two years experience in problem resolution. Additional Qualifications: * Assists national response centers in resolving difficult problems for customers. * Assumes responsibility to drive the escalation management review and monitor process between the factory and field. * Active in the use and evaluation of predictive, preventative and pro-active tools. The GMQ product was purchased by Envoy Technologies about a year ago and changed the name to Envoy Message Queuing (Envoy MQ). If you are interested in this opportunity and would like more information, please contact me at any of the following: email: [log in to unmask] phone: 503 643-3990 x116 Regards, Lawrence Shepard * To join/leave the list, search archives, change list settings, * * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *