In message <[log in to unmask]>, Adept <[log in to unmask]> writes >to tell the customers they need to "develop new capabilities ..." > Taken from: a message from hp senior management > "Our customers need to rapidly develop new >capabilities to fulfill constantly-changing customer >requirements." > Carly Fiorina > Chairman and > Chief Executive Officer > Hewlett-Packard Company >A megalomaniac page from Bill Gate's Play Book ?? > >While the idea may be valid, the tone is insulting !! I think you're reading it wrong; Carly isn't saying what *she* wants customers to do. She's telling HP's senior management the things which customers are telling *her* (or her focus groups at least) that they, HP's customers, need help with from HP, to satisfy, in turn, the customers' customers. Fair dos...... -- Roy Brown 'Have nothing in your houses that you do not know to be Kelmscott Ltd useful, or believe to be beautiful' William Morris * To join/leave the list, search archives, change list settings, * * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *