I might suggest, Wirt, that you charge a different price for email support vs. tlelephone support. You could also do something like selling the the program with X number of calls and equating it to Y number of email rquests and then setting a price for more calls/emails. My $.02 worth. Regards, Nick * To join/leave the list, search archives, change list settings, * * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *