I left so many important details out. The printer is a Laserjet 4100. I have not tried pinging the printer. I shall try that later today. I asked the network engineers who connected the hardware if a gateway needed to be configured on the server, and was told it is not necessary for a printer. Is this correct? There is a gateway configured for the other remote location. I'm not sure what a routing table is, or where it is. Is it in NMMGR? The hardware is connected like this: Printer - - - - - Hub - - - - - DSL modem - - - - - Pacific Bell Thanks for your help Harmik Minassian Advanced Digital Services Inc Los Angeles CA "Harmik Minassian" <[log in to unmask]> wrote in message news:RpeZ7.2422$Vz3.350921@newsread2.prod.itd.earthlink.net... > We have a remote network printer that has a fixed public IP address and is > connected to the server using a DSL line. Printing to this printer works > from NT but not from HP3000. My question is, does the configuration of this > particular printer in NPCONFIG need to be different under these > circumstances? > > The NPCONFIG file is similar to the listing below. The device starting with > 63 is the DSL connected remote printer. When a spool file is sent to it, it > disappears, and a warning message is displayed on the console to the effect > that page level recovery will not be performed on this spool file. > > Some of the other printers, which are at another remote location, are > connected by a T1 line and work fine. > > > Thanks for any help > > Harmik Minassian > Advanced Digital Services Inc > Los Angeles CA > > > global (setup_file = HPNULL.HPENV.SYS # LaserJet setup file. > banner_trailer = FALSE # Only need a header page. > pjl_supported = FALSE > jam_recovery = FALSE) > > 100 (network_address = 192.123.123.1) # PRINT1A > 101 (network_address = 192.123.123.2) # PRINT2A > 102 (network_address = 192.123.123.3) # PRINT3A > 103 (network_address = 63.321.321.199) # PRINT4A > 104 (network_address = 192.123.123.4) # PRINT5A > 105 (network_address = 192.123.123.5) # PRINT6A > 106 (network_address = 192.123.123.6) # PRINT7A > 107 (network_address = 192.123.123.7) # PRINT8A > 108 (network_address = 192.123.123.8) # PRINT9A > 109 (network_address = 192.123.123.9) # PRINT10A > > > > * To join/leave the list, search archives, change list settings, * * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *