On the other hand, I find the ITRC content for UX to be pretty good. -- Greg Cagle gregc at gregcagle dot com "Christian Lheureux" <[log in to unmask]> wrote in message news:9lfvit02aur@enews3.newsguy.com... > I second Stan's and other people's opinion about the ITRC. In fact, if today > was April 1st instead of Elvis Memorial Day, I'd really think such an award > would be a joke ! > > That being said, I could live with ITRC and its imperfections, including > (nut not limited to..) its lack of speed, etc, if the CONTENT (what > ultimately counts for me and what I depend on for my day-to-day activities) > was OK. Problem is, the content leaves much to be desired. I already raised > the subject at HPWorld'99 in SFO, to no avail. More specifically, what I > need to work and what I'd love to get (it's highly MPE oriented) : > > - Patch dependency trees, with supersedes, replacements, various versions > AND beta patches listed > - Dump analysis hints > - And more, more, more details at every level > > My feeling is that ITRC contents are very poor because HP does not want to > lose support revenue. That's nonsense. In fact, as you all know, ITRC access > is available only if you have already a valid support coontract. They have > nothing to lose in enhancing ITRC content, and much to gain. Maybe genuinely > deserved awards ;-), surely more quality. And less congestion at RC logging > level. > > I welcome everyone else's comments, public or private. > > Christian Lheureux > Responsable du Departement Systemes et Reseaux / Head of Systems and > Networks Department > APPIC R.H. > business partner hp invent > Tel : +33-1-69-80-97-22 / Fax : +33-1-69-80-97-14 / e-mail : > [log in to unmask] > "Le Groupe APPIC recrute, contactez nous !" > > > > -----Message d'origine----- > De : HP-3000 Systems Discussion [mailto:[log in to unmask]]De la > part de Stan Sieler > Envoye : mardi 14 aout 2001 23:46 > A : [log in to unmask] > Objet : [HP3000-L] HP ITRC : down again? And, an award > > > Hi, > > The HP ITRC appears to be partially down. I can get the main page, > but when I click on "more", I get a blank page (in both MSIE and Netscape). > > But..hey..it isn't like I expected it to be up :) > > I noticed a logo that HP should immediately remove from their web page... > "The Year's Ten Best Web Support Sites" (which changes name to "The Ten > Best Web Support Sites of 2001" when you look at the > http://www.asponline.com/awards.html page :) > > Further investigation shows the winners of the top 10 in the Open Division > are: > Cognos (support.cognos.com/support) > Dell (premiersupport.dell.com) > Hewlett Packard (www.itrc.hp.com) > Macromedia (www.macromedia.com/support) > National Instruments (www.ni.com) > Symantec (www.symantec.com/techsupp) > > and in the Small Company Division: > 4D (www.4dpartnercentral.com) > icomXpress (support.icomxpress.com) > Chancery-Misty City (support.mistycity.com) > think3 (customercare.think3.com) > > and: > To select this year's winners, a panel of judges evaluated 51 different > Web sites that provide support for software, PC hardware, corporate > applications, and online services. Each site was scored in terms of the > quality of its navigation, knowledgebase content, interactive features, > personalization, and success at overcoming major developmental > challenges. > > For a pleasant change, no one from HP appears to have been on the judges > panel > (a change from last year, IIRC). > > Still, my feeling is: > > The only way for the HP ITRC to get onto a "top 10 support" list is > to have it compete against only 5 other candidates, and even then > its chances would be slim. > > I'd join the ASP for $60, but I have no respect for anyone therein who > might have voted for the ITRC :) > > -- > Stan Sieler [log in to unmask] > www.allegro.com/sieler/wanted/index.html www.sieler.com > > * To join/leave the list, search archives, change list settings, * > * etc., please visit http://raven.utc.edu/archives/hp3000-l.html * > > * To join/leave the list, search archives, change list settings, * > * etc., please visit http://raven.utc.edu/archives/hp3000-l.html * > * To join/leave the list, search archives, change list settings, * * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *