I think it is that particular engineer/call coordinator. I have had him answer once and got a similar response, but the other engineers and call coordinators have never responded like that. Besides, how would I know to look for the patch for a latent Y2K bug (e.g., NMCGD03(A)) that just raised its ugly head last week on my 6.0pp2 system? IF you don't know you have the problem, how do you know what to look for, especially if you don't use the web site that much? I agree that this is not the typical response of the HPRC, but it has happened to me and now others. Cynthia Bridges-Fowler IMC Salt, Inc., a division of IMC Global [log in to unmask] http://www.imcsalt.com >>> "Fruscella, Jennifer" <[log in to unmask]> 06/18/01 12:11PM >>> When I called the HPRC, I was also directed to the website and told to pick out whatever patches apply. I found this to be a very flippant response also. Sure enough, last Friday, I found that I had missed a patch and now I need to schedule more down time. Sigh.... Jennifer Fruscella QualChoice *** Confidentiality Notice *** Proprietary/Confidential Information belonging to QualChoice may be contained in this message. If you are not a recipient indicated or intended in this message (or responsible for delivery of this message to such person), or you think for any reason that this message may have been addressed to you in error, you may not read, use, copy, disclose to others, or deliver this message to anyone else. In such case, you should destroy this message from your system and kindly notify the sender by reply email. > ---------- > From: Bartram, Chris[SMTP:[log in to unmask]] > Reply To: Bartram, Chris > Sent: Monday, June 18, 2001 12:16 PM > To: [log in to unmask] > Subject: Re: [HP3000-L] Making sure I have all the tapes... > > That sounds uncalled for (on HPRC's part). I called and was promptly sent > a > tape w/about 73 patches on it, no (irrelevant) questions asked. > > Which is the response YOU should have gotten (IMHO). Patch/iX will qualify > what's needed, and give you the option of overriding/excluding anything > you're not interested in. > > -Chris Bartram > > > -----Original Message----- > From: Tracy Pierce [mailto:[log in to unmask]] > Sent: Monday, June 18, 2001 11:55 AM > To: [log in to unmask] > Subject: Re: [HP3000-L] Making sure I have all the > tapes... > > Chris Bartram wrote > > You'll save yourself some hassle and potential problems > if > you also call > the > > HPRC and order a tape with all the current reactive > patches on it also. > You > > can download them off the Internet too, but there's a > BUNCH and it can > save > > you several hours by getting a tape. > > That seemed like a good suggestion, so I did exactly that. > My phone call > was promptly answered (after 3 iterations of the 'your > call > may be recorded' > litany) by someone named Sebastian. I told him I was > getting ready to go to > 6.5 and could I please get a tape with all the reactive > patches. He laughed > and said 'there are hundreds of them', directed me to a > nice > online list, > and said I should go through that list and choose the > patches I want. He > said definitely get MPELXH8 and MPELXH3, but couldn't give > me any details re > their function. I looked at the first couple items on the > list and had to > ask about unfamiliar acronyms, such as "What's DSO?", and > his rather flip > response was "If you don't know, you're not running it." > Well, thank you > very much, Sebastian! End of call. > > Is that the kind of response I should get from HP Software > Support? Does > the fact that I don't know a particular acronym associated > with a patch > indicate that it doesn't affect my system? > > K Tracy Pierce > "Systems Programmer" (but gee, if I knew MPE inside-out, > wouldn't I be > writing my own patches?) > Golden Gate Bridge, Hwy & Trnsp Dist > P.O.Box 9000, Presidio Station > San Francisco CA 94129-0601 > 415-923-2266 > > > -----Original Message----- > > From: Bartram, Chris > [mailto:[log in to unmask]] > > Sent: Friday, June 08, 2001 11:24 AM > > To: [log in to unmask] > > Subject: Re: Making sure I have all the tapes... > > > > > > You'll save yourself some hassle and potential problems > if > you also call > the > > HPRC and order a tape with all the current reactive > patches on it also. > You > > can download them off the Internet too, but there's a > BUNCH and it can > save > > you several hours by getting a tape. > > > > -Chris Bartram > > > > > > -----Original Message----- > > From: Ritenour, Steven > [mailto:[log in to unmask]] > > Sent: Friday, June 08, 2001 2:07 PM > > To: [log in to unmask] > > Subject: [HP3000-L] Making sure I > have all the > > tapes... > > > > Well it looks like I have to upgrade to > 6.5. > > And I want to > > make sure I have all > > the tape I need to upgrade. I have: > > > > 6.5 SLT > > 6.5 FOS > > 6.5 SubSys > > 6.5 Exp.2 Powerpatch > > > > Is this everything? For some reason I > was > > expecting a 6.5 > > Exp. 2 SubSys too! > > > > TIA > > > > Steve Ritenour > > Harris Corp. > > (321) 674-4938 Voice > > (321) 724-3392 Fax > > > > * To join/leave the list, search > archives, > change list > > settings, * > > * etc., please visit > > http://raven.utc.edu/archives/hp3000-l.html * > > > > * To join/leave the list, search archives, change list > settings, * > > * etc., please visit > http://raven.utc.edu/archives/hp3000-l.html * > > > > * To join/leave the list, search archives, change list > settings, * > * etc., please visit > http://raven.utc.edu/archives/hp3000-l.html * > > * To join/leave the list, search archives, change list settings, * > * etc., please visit http://raven.utc.edu/archives/hp3000-l.html * > * To join/leave the list, search archives, change list settings, * * etc., please visit http://raven.utc.edu/archives/hp3000-l.html * * To join/leave the list, search archives, change list settings, * * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *