Sandra Matthew wrote: > I have always sung the praises of DELL, having recommended them to > everyone I know and in fact, receiving a new DELL system yesterday for > my daughter for Christmas. But I am frustrated that my husband's DELL > is an absolute LEMON (although under extended warrenty). It has had > every component replaced two to three times. I has reached a crescendo > during the last three months as it has been virtually unusable. The > technicians at DELL are very patient and helpful, but I believe that > there should be a computer LEMON law. I have just ended a phone > conversation with a DELL "supervisor" (Brad) who told me that the name > and phone numbers/email addresses of any DELL personnel (John/Nancy) > who could help, cannot be released and they will only return phone calls > if they want to. Could I please call upon you, wonderful Internet > people, to get the name/phone number/email address of someone capable of > solving my problem. > > Thanks in advance > Sandy Matthew > PS. Please forward to any listserv that you know would help. Sandy Matthew, Have you tried the newsgroup alt.sys.pc-clone.dell? Regards, Jan Gerrit Kootstra