But this begs the question, should the customer have to go to these lengths to get a bug report to HP? One would think that HP would make it as easy as possible to provide this information. ------------------------------------------------------------- Gary L. Paveza, Jr. Technical Services Manager (302) 761-3173 - voice (877) 720-2970 - pager -----Original Message----- From: Mark Bixby [SMTP:[log in to unmask]] Sent: Wednesday, November 15, 2000 11:20 AM To: [log in to unmask] Subject: Re: [HP3000-L] HP ITRC : went from bad to worse Sletten Kenneth W KPWA wrote: > > 9) Shamefully inadequate bug text submission > > > > Bug text is limited to 60 lines of 80 characters ... > > ... making it difficult when you have, say, 800+ lines of pertinent > data available on your monitor.... another problem that would > (I sure hope) be solved by email bug reports... When I was a customer, I worked around this serious limitation by putting any voluminous pertinent data into a web page (hosted on Apache on MPE of course) and then submitting my URL as one of those 60 lines of ITRC call text. - Mark B.