Lee,

I do not know if this has been responded to yet or not.

HP will have a a web site that customers can access to get alert type of
information.

The site is called the Technical Issue Monitor (TIM) and is at the URL:

       http://www.hp.com/y2ktim

An HP Description of Tim is as follows:

Mike Tilford, ASE
Hewlett-Packard CO
Falls Church, VA

                    Hewlett-Packard is offering a dedicated web site
during the Year
                    2000 transition to give customers prompt notice
about new or
                    unanticipated Year 2000-related incidents about HP
products, as
                    they occur around the world. This web site will be
known as
                    Hewlett-Packard’s Year 2000 Technical Issue Monitor.
We will add
                    additional features to our existing call-handling
process to identify,
                    analyze and post Year 2000 information we feel would
be useful
                    related to HP Computing Products. Issues that are
found to be
                    non-Year 2000 related will be updated and closed.  

                    All HP customers can access the Year 2000 Technical
Issue
                    Monitor web site and will be able to view all
information posted. Use
                    of this web site indicates agreement to and users
are bound by the
                    Hewlett-Packard Web Site Terms of Use and all other
terms and
                    conditions published on the Year 2000 Technical
Issue Monitor web
                    site, including the Y2K Warranty Disclaimer.  

                    The Year 2000 Technical Issue Monitor will be
located at
                    www.hp.com/y2ktim. For those customers who utilize
the IT
                    Resource Center (ITRC) at
www.ITresourcecenter.hp.com, a link is
                    available for Year 2000 Technical Issue Monitor
access. If
                    customers use KMINE and search on Y2K Technical
Issue Monitor,
                    they will find a link directing them to the Year
2000 Technical Issue
                    Monitor web site.  

                    The Year 2000 Technical Issue Monitor will be
available from
                    December 15, 1999 through March 15, 2000. The web
site will be
                    updated daily, if necessary, with new Y2K related
issues and
                    information regarding workaround status and
resolution of existing
                    issues. During the rollover weekend, December 31,
1999 through
                    January 4, 2000, there will be a more frequent
update process so
                    that information is available to customers as issues
are validated.  

                    This is how the process will work
                    Technical problems that customers report to HP’s
Response
                    Centers worldwide will undergo an initial screening
to assess
                    whether there is a Year 2000-related issue affecting
a particular HP
                    product. The Customer Response Centers will
categorize the call
                    and, if it qualifies for posting as a Year 2000
related incident, which
                    is not already described on our Year 2000 web site,
the information
                    will be posted on the Technical Issue Monitor web
site. The items
                    posted will not contain customer specific
information. The web site
                    will only contain specific details about Year 2000
issues that may
                    prove to be useful to other customers. As
workarounds and
                    resolutions are defined, dedicated personnel will
update the Year
                    2000 Technical Issue Monitor web site. We will also
update and
                    close issues that turn out to be non-Year 2000
related. The
                    Technical Issue Monitor is not intended to reflect
information
                    already available through HP’s Year 2000 web site.
The Year 2000
                    Technical Issue Monitor will not delay or interrupt
our standard
                    processes for solving problems.  

                    In the event that the World Wide Web is not
accessible, we have
                    developed an alternative way for customers to
receive information
                    that is published on the Year 2000 Technical Issue
Monitor. As a
                    contingency, HP will have a voicemail box that will
be available for
                    all customers to access for a verbal presentation of
the
                    observations, workarounds and resolutions
Hewlett-Packard is
                    seeing around the world. This voicemail box will be
updated
                    simultaneously with the same information posted on
the Year 2000
                    Technical Issue Monitor web site.  

***************************

Date:    Wed, 8 Dec 1999 10:16:25 -0800
From:    Lee Gunter <[log in to unmask]>
Subject: HP Y2K alerts web site?

I just saw this in a recent edition of "Cheryl's List" -- an IBM-centric
newsletter published by Cheryl Watson:


IBM Alerts Web Page

IBM is providing a special Year 2000 Alerts Web page based on reported
worldwide customer issues during the period of Dec. 28 through Jan. 5,
2000. It will also track the availability of newly-released software
Program Temporary Fixes (PTFs) and other assistance to help address
date-related issues that may be reported on IBM Year 2000 ready
products. See <http://www.ibm.com/software/year2000/alert/>.


Does anyone know if HP is planning something similar?
----
Lee Gunter                    The Regence Group
Supervisor, TRG HP/MPE Systems     503.375.4498
----
Opinions expressed are solely mine.