Before this thread gets too far out of hand (too late?), I want to make
clear the purpose of my post.  I knew that there are many satisfied Mac
users on this list.  They tend to be some of the more knowledgeable people I
see on news groups.  I could not believe that these folks would put up with
the kind of service my sister experienced.  In hind-sight, my subject line
might have been a little bit inflammatory and I apologize for that.  I do
not want to imply that Apple does not have a warranty or they don't stand by
their product.

BTW, here's an update.  Apple gave my sister three authorized repair shops
close to Champaign/Urbana, IL - the birth-place of NCSA Mosaic.  One was out
of business, the second's Apple tech had just quit and the third would only
service what they sell.  She called back and found another in Decatur, IL -
about 45 minutes away.  She brought it in and got a lecture about how it had
to be her fault.  He left it at the shop.  He replaced everything except the
CD and video.  She will pick it up some time Wednesday.  During the lecture,
the grumpy repair person said that it takes an act from God to return a unit
to Apple.

Like Patrick Santucci said, Apple does stand by their product.  Although it
does appear that there is some friction between Apple and their line of
support and this may prove to be harmful to the consumer.  The purpose of my
original post was to either get helpful tips or to warn others just in case
they wanted to order from MacZone.  If enough folks complain to Apple or
MacZone, they will change their practices or suffer the consequences.  But
the facts must be clear and I hope I have done so.  Since this is off-topic,
anyone can reply using email and we can kill this thread.