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Date: | Wed, 1 Dec 1999 12:55:16 -0500 |
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Mark Wonsil wrote:
>
> OK, now that I have your attention, especially Alfredo ;-). On my
> Thanksgiving holiday, I spoke with my sister who had just purchased an iMac
> from MacZone (Mail Order Catalog). The folks at MacZone warned her that
> Apple will only allow MacZone to return three units per year! She continued
> the transaction anyway.. Sure enough, after 4 days, she could no longer
> mount her hard disk. She called Apple support and they concluded it was a
> hardware problem and they told her to return it to the place of purchase.
> Well, MacZone cannot return it as they used up their three units for the
> year. She is now stuck with a broken Apple and no way to return it. I find
> this business practice quite unbelievable. So if you do buy an Apple, make
> sure you can return it if/when things go awry.
While I am not a MAC lover, I find the above hard to believe. I have
also
dealt with dealers like MacZone. I have been told to contact the
manufacturer, because it warrants the equipment. The manufacturer (HP)
sent
out a repair man (from IBM, but that's another story) who fixed it on
the
spot.
Bottom line is, does this mean that Apple does not give a warranty with
their IMacs??
Nick D.
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