Hi Chuck,

Thanks for the reply.  We are not using Roadrunner for our backups.  We are
using the simple OS store/restore commands (well, TurboStore II/XL
actually).  We are on MPE/ix 5.5 with PowerPatch 6 which may be part of the
problem as I related in my previous post just a few minutes ago.  Clean21 is
indeed the program that HP sent me and I ran it but the files would still
not restore.  We have also rebooted the processor.  I think that the HP
engineer looked at some of the files internally and did not see the store
bits being "on".  I have an escalation engineer working on my call too (hope
it isn't the same one), but I couldn't afford to wait too much longer so I
thought I would turn to those "in the know".

thanks, wilson

-----Original Message-----
From: Chuck Ryan [mailto:[log in to unmask]]
Sent: Wednesday, November 03, 1999 9:16 AM
To: 'Wong, Wilson'; 'HP3000-L'
Subject: RE: Help - Can't Restore Files



I have been working with HP on a similar issue where store bits are being
set on files, or not being reset when the backup has completed, that has not
yet been resolved, but an escalation engineer has been digging in deep to
try and determine the cause.

By any chance, is the remote system using RoadRunner for its backups?
Are you running MPE/iX 6.0?

If the program that HP sent you is Clean21 (as they did me)... you could run
it immediately before you do your restore which should reset most of the LAT
table entries. Just be sure that no other store process is going on at the
same time.

> -----Original Message-----
> From: Wong, Wilson [ mailto:[log in to unmask] <mailto:[log in to unmask]> ]

> Sent: Wednesday, November 03, 1999 10:43 AM
> To: [log in to unmask]
> Subject: Help - Can't Restore Files
>
>
> Hi,
>
> We have a processor located remotely at one of our colleges
> who we send
> installation tapes to with our home grown software that can no longer
> restore files.  Every file that already exists on the system
> comes back with
> a "File Not Restored:  Disc File In Use, Cannot Purge" error.
>  If the file
> does not exist, the file will restore.  Nothing is running
> and no one is
> logged on except for the operator when they try and do the
> restore.  I have
> an open call with the Response Center with no solution yet.
> They already
> had me run a job that turned all the store bits off which
> would have been
> the obvious answer but it wasn't.  They have escalated this
> to another team
> but have not found the problem yet either.  Purging each file
> that we want
> to restore manually is a workaround but not too realistic.
> Help!!!  We need
> to restore some files soon :).
>
> Thanks in advance for everyone's help.
>
> Wilson
>
> Wilson Wong
> HP3000 Systems Administrator
> Center for Information Services
> supporting Washington State's Community and Technical Colleges
> 3101 Northup Way, Suite 100
> Bellevue, WA  98004
> (425) 803-9764
> [log in to unmask]
>