Ivica Juresa wrote on behalf of HP:

> this huge message was NOT send to you by HP, but from one of our Channel
> Partners who wanted to do something good to you in providing you
> information which you usually do not get in such a timely matter.

The message was sent from the HP.COM domain, by someone claiming to represent
HP.  Either accept responsibility for the actions of individuals authorized
to speak on your behalf, or tell us the claim is fraudulent and you are
taking immediate actions to prevent such fraud in the future.

> We, the HP 3000 Marketing Center in Europe, are regularly distributing
> tons of MB to our partners via email and have found this very excepted
> (and very welcomed) by them. Having information in electronic forms for
> printing datasheet, infos, you name it, is very helpful as you can
> imagine. Our addresses all have fast Internet connections, otherwise we
> would not be able to do this.

Mark implied that the large file sent to him was not at his request.

If you are sending unsolicited commercial "information" via email, you are
spamming.  That's what "spam" is.  If you are sending "tons of MB", you are
seriously abusing customers email systems.

> So I'm assuming you have not seen the real sender in your received
> email, again it was not us, so we have as well definitely not got any
> reply from you as you stated.

Please see my first comment.  If it wasn't "you", why aren't "you" upset that
someone is sending email from your domain, and claiming to represent you?
It's your reputation that is being harmed.

> But it's great that we were blamed for sending TOO MUCH information,
> usally it's the other way around.

Final comment: there is a vast difference between data and information.  It
sounds to me that the 4MB sent to Mark doesn't constitute information in his
opinion, and he's the one who had to pay (for the connect time) to receive it.

> Best regards, and let me know if you need any further help on this,

You can reassure us all that you understand the problem, that you don't send
large files via email without permission of the recipient (again, you have no
way of knowing how much it will cost the customer to receive the email), and
if the sender truly doesn't have authorization to speak as a representative
of HP, that you are investigating this abuse of HP's email system.

> Mark Wilkinson wrote:
> >
> > Dear List,
> >
> > I'm putting this message out here in the hope that someone in the HP
> > organisation picks it up and takes action! I replied to the original message but
> > am not sure whether it will be picked up.
> >
> > <RANT>
> >
> > This morning, I received a gigantic email from HP (Europe) in my personal pop3
> > mailbox. It consisted of product information and blurb with some rather large
> > gifs attached. In total, the message was in excess of 4 megabytes!! The sender
> > address was [log in to unmask]
> >
> > Can the person/people who sent this please abide by good netiquette and use a
> > bit of common sense! I do like to be kept informed of what's happening with the
> > 3000 in Europe but I don't want a mailbox-full of unsolicited gifs. This isn't
> > the first time this has happened either. I remember getting something like a
> > 2-meg email a while back that contained a gif of a poster.
> >
> > I think the moral is : Think before you hit the send button. Does the guy on the
> > other end have a T3 connection like you or does he just have a 56k modem...
> >
> > Put the attachments on a Webserver or an ftp server so that people can get them
> > on demand.
> >
> > </RANT>
> >
> > Nuff said.
> >
> > Mark Wilkinson.
> > SPE.
>


---
Michael D. Hensley       | mailto:[log in to unmask]
Allegro Consultants Inc. | Visit scenic http://www.allegro.com
408/252-2330             | "Support Bill of Rights Enforcement"