No, I had a similar problem... and when I pressed zero to get to the
coordinator, there was complete and utter shock that I had been on hold so
long.

I think it is a glitch in their phone system.

Also, if you have an engineer trying to dial into your system that keeps
failing, but you and others can dial in with no problem, ask the engineer if
they are using the 'Gandalf' (not sure if this is the correct spelling)
port. If they are, ask them to try using the modem pool or whatever other
method they have. I spent a couple of weeks on this one fighting with my
phone company and HP and now have to be sure that when an engineer tries to
dial in that I make them aware of this.


-----Original Message-----
From: Tom Madigan [mailto:[log in to unmask]]
Sent: Monday, September 27, 1999 11:56 AM
To: [log in to unmask]
Subject: HP Response Center (possible oxymoron?)


I'm trying to gauge the level of responsiveness from the HP "Response"
Center and if I am the only person who is experiencing a very long delay in
getting problems resolved.