[log in to unmask] wrote:
>
> HP support has some customer care problems I believe.
>
> I purchased a HP 4458 Pavilion for my wife's small
> business.  This is the third Pavilion have bought for
> home or office use.

Raise a little Hell, i. e. go up the management chain and you
will get action.  I had a similar problem in my office with a
Vectra six years ago (the one I am using to send this message -
time to upgrade). As luck would have it the CE came to the office
when I was out.  He blamed the software.  I said no way and when
I got flack on this took it "upstairs".  The
next time HP came out the mother board was replaced.  Only
problems since have been a power supply and keyboard, both
replaced under warranty.

Tell HP to get off their butts and come out and fix the problem -
that's what "on site warranty" means!

Nick D.  (The squeaky wheel)