We are considering opening up a remote call center to support operations closer to the West Coast.  We currently operate five remote call centers; however, they are located within 60 miles of our headquarters in Media, PA.  The new center may be located 2000 to 2500 miles away from here.  Presently, we connect our call centers via DTC72s connected to HP Bridges over leased lines.

1. Can we connect one or more DTC72s directly to the Internet (via a HP Bridge and an ISP) without having to pay the $$$ for a nailed-up line for 2500 miles?  If so, do DTCs experience more problems over a 'Net connection than they do over leased lines?

2. If we decide to install another 3000 at the remote site, is there any software available (HP or 3rd party) that would allow us to share files at the remote site as if they were directly connected to our 3000 here (i.e. we would view the files at the remote site as if they were disks connected to our present 3000)?  We'd also be interested in backing up the files at the remote site here.

I realize that I've tossed out a couple of tough ones!!  I'm also sure that somebody (or two!) has already swam through these shark-infested waters once or twice.

Thanks in advance for your help!!!


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Tom Madigan                                 | Voice/       (610) 565-9280 x. 450    OR
HP Systems Administrator                    | Voice Mail:  (800) 633-1986 x. 450
International Communications Research, Inc. | Facsimile:   (610) 565-2369
605 West State St.                          |
Media, PA  19063-2620                       | Email:       [log in to unmask]
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