I'm going to give it a go even thought it may not work... it can't be any
worse than what we have now. Called our friends at HP response center, tried
hardware support they transferred me to installations. They wanted to charge
me for the upgrade, but put finally put in a service call. Got a call from
the local tech, he told me that we would have to buy the additional DRAM and
Flash RAM. That doesn't really seem right, we purchased the printer because
HP said it was the replacement for our existing printer and the printer
hasn't worked correctly yet. The other little problem is the tech couldn't
tell me how to tell which rev of the printer I have, he was just going to
order the latest rev of the firmware. Can anybody tell me how to tell the
difference between the revs? Since there are many versions of the JetDirect
box does the version of it make a difference? Who can I order the additional
DRAM/FLASH RAM from? Or is there a way to make HP purchase it for me? ACK!

Thanks, Lane

> Ron Seybold writes:
>
> Hello Friends:
>
> (NewsWire subscribers can read a more complete Online Extra report in
> their mailboxes. Here's some news items of note from Day One.)
>
> snipped...
>
> A solution appears for the 3000 to LPQ printer disconnect
>
> Able SIGPRINT leader Steve Hammond gave us an update on HP's plans to
> let its newest printers communicate better with HP 3000s. "Ginny
> Bratrud, product manager for LPQ printers, Commercial Systems
> Division, HP, said the LPQ "C" level printers can handle page level
> recovery; if you have an "A" or "B" level you will need to the DRAM
> memory to 4 megabytes and the flash memory to 4 megabytes, the
> firmware will need to be upgraded and you will need a Bitronics cable
> connecting the printer to the JetDirect Box. The firmware will give
> you new bar codes and the Euro symbol."
> ___________________________________________
> Well, that's the same song and dance that the RC indicates will work... NOT!!!
> The rev 'C' printer with the jetdirect doe not work for page level recovery.
> There are outstanding SR's in and the RC has confirmed on my open trouble
> ticket that this fix does not work...
>
> It amazes me that this perported fix is still being offered by HP.  Man, it
> would be nice if they'd just make the damn thing work.....
>
> Find Ginny and have her check her data....