HP3000-L Archives

July 1999, Week 4

HP3000-L@RAVEN.UTC.EDU
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Subject:
hardware support
From:
"Simonsen, Larry" <[log in to unmask]>
Reply To:
Simonsen, Larry
Date:
Wed, 28 Jul 1999 11:41:01 -0600
Content-Type:
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Just reviewing our HP support contract and I find that for a 4 GB disc drive
we are paying over 500.000 per year.  At that rate we can purchase 9 GB
drives every year and still be ahead.
Do these driver really fail that much that support costs would be this high
or is the user volume so low that HP has to make a lot on each one of us?
If a site has a good backup strategy and can move jumpers for disk drives
why pay HP for disc support?  Is this what HP really wants?
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Larry Simonsen          Phone: 801-489-2450
Flowserve Corporation   Fax: 801-491-1750
PO Box 2200             http://www.flowserve.com
Springville, UT 84663   e-mail: [log in to unmask]
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