I ran into a similar situation this past weekend when adding Kingston
128 memory kits to our HP 987. Although the system recognized the
boards, it seems that when a restore process used that portion of
memory, we would experience a "silent system halt" - No Halt message,
just FLT 7000 / FLT CBFF. This error message was not at first diagnosed
as being memory-related. The memory dump was useless.  We also we
applying General Fixes for Mpeix 6.0 and an FTP patch. This confused
this issue greatly. Thirdly, we attempting to backdate the PATCH changes
when the unreliable DDS1 Dat drive had intermittent failures reading my
only good SLT. Forcing us to use another DDS Boot Device.

Recourse: Swapped the Kingston memory and replace it with HP memory
stripped from our HP 957. This box is a development box. Rescheduled the
update to a later date. Most important priority was to re-establish
stability on this critical box. With the crappy response time from the
HP RCS service I've been receiving on weekends, this was a 2-day
problem. Waiting for service added to my frustration level, because once
I was able to work with an HP engineer, the problem was narrowed down to
memory. Credit to the engineers.

George Willis
Fayez Sarofim & Co.
Houston, TX
[:}>


-----Original Message-----
From: Steve Hammond [mailto:[log in to unmask]]
Sent: Tuesday, July 20, 1999 3:44 PM
To: [log in to unmask]
Subject: Memory failure?


I am running a 987 with 1152 mb of memory.

Last night, at about 4 am, with no one logged on, the 987 shutdown. (I
don't remember the error condition.) When we attempted to restart, the
restart would stop at FLT 707C, which I have been told is a memory
issue.

HPRC noted that we are running more memory that this system can support
(to which I replied that many 3000's are running more memory than they
'support'). They then instructed us to remove the extended memory card,
remove all but the memory boards in slots 0 and 1 and attempt to
restart.
(We have in slots 0-7 128 mb memory boards from Newpoert Digital via
Norco and in slots 8-11 32mb memory boards from HP)

FLT 707C again.

We then put two different 128 mb boards in slots 0-1 and attempted to
restart.

FLT 707C again.

HP then said, sounds like the extender card and placed the call for us.
We put all the memory boards back in the card, put it back in and the
987 came back up!!

The HP CE arrived with the wrong extender card (10 slots rather than
12), so we told him to come back with it early in the morning and we
would run for the time being.

About 90 minutes later, system failed again. No system halt message,
just FLT 7000 in the area where the function keys display.

Now I'm afraid we'll get in a p***ing match with HP over the third party
memory, but if you want performance, more memory makes a difference and
HP don't sell it. (I find it interesting that the 987 can only support
the amount of memory equal to the number of slots on the extender card
times the size of the largest memory boards availabel from HP).

Has anyone encountered this situation before and does anyone have any
suggestions, since the HP alternative will be run with 128 mb on the new
extender card.

thx
steve hammond
aamc
wash dc
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