Why would it not be classified as a known problem?  The lab guy was able
to duplicate it, doesn't he know about it now?

Kevin

> -----Original Message-----
> From: Walter Murray [SMTP:[log in to unmask]]
> Sent: Thursday, December 17, 1998 2:13 PM
> To:   [log in to unmask]
> Subject:      Re: CERR 14
>
> Newman, Kevin: ([log in to unmask]) wrote:
> : I just got off of the phone with a friend on the 'inside' of HP.  My
> SR
> : is alive and kicking, it just isn't available to the general public.
> : Why is this??
>
> That SR hasn't yet been classified by the MPE lab.
>
> Once an SR gets classified as a Known Problem, the
> customer-viewable portions (one-line description,
> problem text, cause (if known), workaround (if any),
> and fix information (if any)) should become visible
> at the ESC.
>
> SRs awaiting lab classification are not generally
> visible to the public.
>
> Walter Murray
> Hewlett-Packard
> Support Technology Lab