In article <[log in to unmask]>,
Ward Hammond <[log in to unmask]> writes
>
>The key here is the LAST LaserROM version was published in November 1997.
>Per HP there will be no new versions on LaserROM.  If you check the
>copyright on the hardcopy manuals you will see that their revision dates
>are older than the CD's.  The new on-line manuals at hp.docs.com are
>suppose to replace the LaserROM.  The really bad news is the on-line
>manuals are not fully operational or up to date.
>
HP sent us our advance SW Maintenance invoice for the next upcoming
period today.

We politely reminded them that this service is supposed to include
documentation updates;
that we had switched to 'manuals on CD-ROM' from 'manuals on paper';
that we didn't seem to be getting this service any more
(which meant that HP had unilaterally varied our contract);
and wondered why they wanted the same or more money for a lesser
service.

HP are cogitating.....
--
Roy Brown               Phone : (01684) 291710     Fax : (01684) 291712
Affirm Ltd              Email : [log in to unmask]
The Great Barn, Mill St 'Have nothing on your systems that you do not
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