John Pierce writes after John Korb,

> And the "face of HP" has changed, too.  It used to be that
> when I placed a
> service call, I'd get see a real HP employee.  Now, service
> is provided by
> someone who works for some three-letter named company and
> contracts with HP
> to do maintenance on the 3000's in the area.

As the 918DX hasn't needed service yet, and given that the
927 is not under contract - I haven't yet experienced this
type of problem.  In my prior life though (about 18 months
ago), we still had HP coming onsite to do maintenance.

I still remember in the early 80s though, when Caesar and
Jerry would come out and PM the system and discs and
generally handle anything that came up.  I remember being on
the phone with Jerry at 2AM, going through SADUTIL (it really
WAS a "sad" morning).  That's when your CE was your partner
(and some still are, I hear) and they would call you at 2AM
and walk you through a minefield, then come in and help you
clear the minefield.

It'll never be like that again - I don't care who the
manufacturer is... IBM couldn't even give that kind of
service anymore, and remain profitable.

Best Regards,
Joe

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