Donna writes:
> john's quite correct on both points!  i particularily like the idea of
> being able to describe the problem i'm having - in writing - and
> not have to worry about the call taker is hearing.  (...'and what
> kind of computer is this?' 'a 3000.' 'a what?' <sigh>)       - d

BTW, watch out for that !@#$%^ limitation on the problem description
text:  not very many lines of not very many characters.  (I forget the
exact numbers, but its something like 50 lines of 72 characters).

My solution, for when I have a large block of text (e.g., cut/paste),
is:
   Put the text in a file on our web server
   Submit a brief description *and* the URL of the text to HP ESC.

BTW, the search engine will be trashed soon (HURRAY! FINALLY!) in
favor of Verity's search engine.

Until that time, here's a tip on boolean searching....

   If you want to exclude something, DON'T USE "AND NOT"...just use "NOT".

   E.g.,     print not panic

--
Stan Sieler                                          [log in to unmask]
                                     http://www.allegro.com/sieler.html