Also not trying to be offensive...

   I've placed a call with the HPRC and posted to 3000-L at the same
time.  If I need a quick answer, I've found that 3000-L if often MUCH
faster.  However, I don't always get a response or fix, so a call to the
HPRC is also appropriate.  As far as ESC, I've submitted calls which
were closed without ever being answered (or even responded to). >:(  On
a couple of occasions, I've received a correct response from 3000-L
before even receiving a call from the HPRC.

   I agree that this isn't an ideal situation, but when you need an
answer you need an answer.

--------------------------------------------
David N. Lukenbill
[log in to unmask]
Raytheon Missile Systems Company, Louisville

 
-----Original Message-----
[snip]
Does the "let's better ask HP RC and 3000-L at the same time" give
an indication that you do not trust the HP RC to call back within
reasonable time (depending on the priority/criticality you indicated
when starting the RC call) or to be able to deliver a reasonable
solution?

When there is a helpful response from HP3000-L then the RC engineer
will basically have wasted valuable time he could have been spending
helping other customers... So would it probably be reasonable to ask
HP3000-L first and call the HP RC later on, if still needed?

Hey, not trying to sound offensive... just curious...

Lars.

(yes, I admit working at an HP RC... but only speak for myself here)