At 10:37 04.02.1998 -0700, Lee wrote:
> ... However, I've come to like the Software Call
>Manager because, for non-critical software issues, I can provide HP with my
>own explanation of a problem and not have to depend on a call coordinator's
>version.  I tend to get better answers from the RC - and faster -
>eliminating phone tag with an RCE and the need for repeated calls to
>provide more info.  It's still not perfect, but it's a truly useful
>function of ESC, IMHO.

Agreed, but isn't the ESC quite a large gun for such a small target?

Wouldn't a simple "generic" eMail address have been sufficient, say,
[log in to unmask] for Mountain View, [log in to unmask] for Atlanta,
[log in to unmask] for the German Response Center, and so on...

Another tip re ESC usage... When downloading patches I prefer to avoid
the "fancy schmancy" web interface via ftp://europe-support.external.hp.com
or ftp://us-support.external.hp.com respectively...

Cheers, Lars.