Computer Problem Report Form


  1.  Describe your problem:
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  2.  Now, describe the problem accurately:
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  3.  Speculate wildly about the cause of the problem:
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  4.  Problem Severity:

         A.  Minor__
         B.  Minor__
         C.  Minor__
         D.  Trivial__

  5.  Nature of the problem:

         A.  Locked Up__
         B.  Frozen__
         C.  Hung__
         D.  Strange Smell__

  6.  Is your computer plugged in?  Yes__ No__

  7.  Is it turned on?  Yes__ No__

  8.  Have you tried to fix it yourself?  Yes__ No__

  9.  Have you made it worse?  Yes__

  10. Have you had "a friend" who  "Knows all about
computers" try to fix it
for you?  Yes__  No__

11.  Did they make it even worse?  Yes__

12.  Have you read the manual?  Yes__ No__

13.  Are you sure you've read the manual?  Maybe__ No__

14.  Are you absolutely certain you've read the manual?
No__

15.  If you read the manual, do you think you understood it?
Yes__ No__

16.  If 'Yes' then explain why you can't fix the problem
yourself.
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17.  What were you doing with your computer at the time the
problem
occurred?
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l8.  If you answered 'nothing' then explain why you were
logged in?
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l9.  Are you sure you aren't imagining the problem?  Yes__
No__

20. Does the clock on your home VCR blink 12:00?  Yes__
What's a VCR?__

21.  Do you have a copy of 'PCs for Dummies'?  Yes__ No__

22.  Do you have any independent witnesses to the problem?
Yes__  No__

23.  Do you have any electronics products that DO work?
Yes__ No__

24.  Is there anyone else you could blame this problem on?
Yes__  No__

25.  Have you given the machine a good whack on the top?
Yes__  No__

26.  Is the machine on fire?  Yes__ Not Yet__

27.  Can you do something else instead of bothering me?
Yes__