We had similar problems and the solution was to use a modem at a lower
speed on both ends.  One the users side if they were using a 28.8 they
would get garbage but if they would swap out the 28.8 for a 9.6 all would
be fine.  This is a cheap solution and definitely one worth testing...

  ---------------------------------------------------------------
  Barry Durand      "The opinions expressed in this
  Systems Engineer II    email are not necessarily the
  Gulf South Health Plans    opinions of my employer"
  [log in to unmask]
  ---------------------------------------------------------------

______________________________ Reply Separator _________________________________
Subject: Communication Problems
Author:  <[log in to unmask]> at SMTP-PO
Date:    8/26/97 6:52 PM


We have an HP3000 with a DTC, 4 various modems, and the support modem.
Some of our remote users complain of getting garbage on their screens,
not connecting at various times, and no login prompt.

We had Bell Phone company come out and test the lines with 2 scopes.
They say our lines are fine.  We can use a modem locally, and login
fine, but users thousands of miles away have problems with garbage on
their screen.

Has anyone had communications problems?

Does anyone have any modem register settings that they know will work
with a 3000?  HP doesn't support anything over 9.6K & we are using 28.8
modems.

any suggestions for us?

Regards, Brian